Privacy Policy

Effective Date: June 2026

At DWITS, we do what it takes to protect your privacy. This Privacy Policy describes how DWITS ("we," "us," or "our") collects, uses, processes, and shares your personal information when you visit our website, request a quote, or use our transport, logistics, removals, waste disposal, gardening, and pickup/drop-off services.

1. Information We Collect

To provide our services effectively, we collect information that you voluntarily provide to us, as well as information collected automatically when you visit our website.

A. Information You Provide to Us:

Contact Information: Name, email address, phone number, and billing/billing address.
Service Details: Pickup and drop-off locations, descriptions of items to be moved or disposed of, garden dimensions, photos you upload for quotes, and booking dates.

B. Information Collected Automatically:

Usage Data: IP addresses, browser type, device type, operating system, pages visited, and the dates/times of your visits.
Cookies and Tracking: We use cookies to enhance your browsing experience and analyze website traffic.

2. How We Use Your Information

We use the information we collect to deliver peace-of-mind service, specifically to:

Provide, fulfill, and manage your bookings for removals, logistics, waste disposal, gardening, and pickups.
Generate accurate service quotes.
Communicate with you regarding updates, scheduling, or changes to your booking.
Process payments securely.
Comply with legal and regulatory obligations (such as proper waste disposal logging and tax reporting).
Improve our website, fleet management, and customer service.

3. How We Share Your Information

We do not sell your personal data. We only share your information with trusted third parties necessary to run our business and deliver our services:

Our Team and Drivers: To ensure our crew knows exactly where to go and what the job entails.
Service Providers: Third-party vendors who assist with website hosting, payment processing (e.g., Stripe, PayPal), and customer communication tools.
Legal Obligations: If required by law, regulation, or council authorities (especially regarding official waste disposal and environmental regulations).

4. Data Security

We take data security seriously. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet is 100% secure.

5. Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements (such as retaining invoices for tax purposes).

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: The right to request copies of the personal data we hold about you.
Correction: The right to request that we correct any inaccurate or incomplete information.
Deletion: The right to request that we erase your personal data under certain conditions.
Withdraw Consent: If you have given us consent to process your data (e.g., for marketing), you can withdraw it at any time.

To exercise any of these rights, please contact us using the information below.

7. Third-Party Links

Our website may contain links to third-party websites (such as our corporate clients or social media channels). We are not responsible for the privacy practices of those external sites and encourage you to read their privacy policies.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any changes will be posted on this page with an updated "Effective Date."

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out to the DWITS team:

Email: contact@dwitglobal.com
Phone: +447588912588

DWITS TEAM